Do not order from Missydress....They boast excellent customer service and that customer satisfaction is their top priority, all lies.
I ordered a wedding dress on May 14, 2017 and paid the extra money to have the order rushed. Even after being provided with the DHL tracking number, I watched the dress remain in "dispatch" mode for over a week. I contacted DHL who then assured me that the package was still with Missydress and had not even been shipped out yet. After a lengthy conversation with Anna from Missydress through chat, the only way you can get ahold of them, she told me it had been shipped and DHL was incorrect.
Can you imagine that after that conversation, the dress was actually shipped to DHL and my dress began its journey. The website also states that the dresses are shipped in boxes. My wedding dress arrived folded a million different ways in this small bag. Can you imagine the horror at simply seeing the bag.
It gets worse... I opened the dress to find it completely wrinkled which is to be expected when packaged that way, the dress was not made in the right material, it was supposed to be chiffon, it definitely was not and the dress design was all messed up. A dress that was supposed to be long and flowing was all pinned into ruffles where there shouldn't have been any. The slit in the dress was poorly made and even the seamstress that I had to have fix it, wondered what the heck was done to it.
"I guess that's what happens when you get 10 year olds to make your dress" she said. And she's probably correct. After contacting missydress of my total disappointment and numerous "chats" with everyone who works there, Anna, Sharon, Andrew and others...countless emails with these same people, I received this email: "Thanks for your pictures, but from the pictures I can not tell out big problems, so we suggest you keep the dress and forget about the subtle error of the dress, since all dresses are hand-made, it is inevitable that some tiny difference will be made during the process of tailoring, hope your understanding Sincerely, Andrew " Are you serious? Just forget about the errors.
They then offered me a 5% refund which was actually the same thing they discounted off the dress as a special that I qualified for when I purchased it. So the money doesn't come out of their pocket in the least. Here is the next email I received: "Sorry, since it is international transaction, we invested time, labor, fabric into your dress and paid for high international delivery fee, so, we can not fully refund you, besides, if you send it back, we have to pay for the inevitable custom fee, all in all, we hope you can keep the dress and accept our compensation fee 5% dress price. Regards, Sharon" I gave up.
Do yourself a favour and do not order from this company. The money I saved in initial purchase price ended up costing me way more to have the dress tailored and steamed so that it could actually be worn on my wedding day!
Absolutely disgusted.Sincerely, Leeann
Review about: Dress.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Full refund.